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Terms & Conditions

Terms & Conditions

Cancellation or Amendment:

If, for any reason, you wish to cancel or amend your order you can do so by contacting us. Most ready made badges are despatched from stock so you must let us know as soon as possible quoting the reference number given to you on your order confirmation.

Cancellations should be notified to us in writing no more than seven working days from the day after that on which the goods are received by the you. The goods must be returned to us in perfect condition, with any packaging, protective coating and components complete and intact.

Cancellations may be subject to a 5% processing fee, which is due to bank charges on the card payment and subsequent refund. Where the goods have already been despatched and are free from defect the cost of carriage to return the goods to us will be at your expense.


Defective Materials:

Your goods should be free from defect and fit for the purpose intended.

Our goods are guaranteed free from defects in material or workmanship.

In the unlikely event that there is a problem with materials or workmanship in any way then please contact us and we will issue you with returns information.  Please note that the goods will be returned to us at your expense, however if upon inspection at our premises they proves to be faulty then we will replace them free of charge.

We cannot be held responsible for any damage or injury caused by goods which are incorrectly used or fitted.

Your statutory rights are not affected.


Performance:

If you have ordered ready-made stock items you will normally receive your delivery within approximately 2-5 working days of placing the order unless the items are not in stock at the time.

If there is a delay or any items are not in stock we will contact you to let you know a revised delivery date and give you the opportunity to change or cancel your order.

Custom Made Badges take up to about 6-8 working weeks from sign-off of artwork to produce.

Time limit for claims - please notify us in writing within 3 days of receipt of goods
if you experience any problems with shortages, incorrect items or damaged goods (for damaged goods please sign as 'damaged' with the courier on receipt and retain any packaging for inspection).


Privacy:

We will never pass on any of your details to any third party.

When you use our online shop a cookie is stored on your computer. The only information stored is a unique session id number generated by the shop. This is to keep track of your shopping basket contents from page to page whilst in the shop and is only used temporarily for the time you are in the shop.


Security and Credit Card Transactions:

When you enter your credit card details you are doing so on a secure server with High-Grade Encryption compliant to PCI level 1.


Payment:


Please note that it is company policy to take payment with order.


Export:

Please note that any import duties and taxes will be payable by you on arrival in your country.


Law applicable:

The Contract shall be construed and interpreted in accordance with the laws of England and subject to the jurisdiction of the English courts.


Complaints:

We want you to be completely happy with your purchase and shopping experience with us but if you are dissatisfied in any way at all then we want to know about it.

Any complaints will be acknowledged giving details of the contact within our organisation who is dealing with your problem.

If you wish to raise a complaint please
Contact us.

Our office hours are 9-5 GMT, Monday to Friday.

By Post:
Ace Design Badges UK Limited
Concept Building
285-289 Chesterfield Road
Sheffield
S8 0RT


Please give full details of your problem and include your order reference (if applicable) as well as name, postal address, email and daytime phone number.

Copyright Ace Design Badges UK Limited
Items shown are for illustration purposes only and may not be reproduced without the respective owners' permission.  Some badges and other items shown may be subject to copyright