Terms & Conditions
Cancellation or Amendment:
If, for any reason, you wish to cancel or amend your order you can do so by
contacting us. Most ready made badges are despatched
from stock so you must let us know as soon as possible quoting the reference
number given to you on your order confirmation.
Cancellations should be notified to us in writing no more than seven
working days from the day after that on which the goods are received
by the you. The goods must be returned to us in perfect condition, with
any packaging, protective coating and components complete and intact.
Cancellations may be subject to a 5% processing fee, which is due to
bank charges on the card payment and subsequent refund. Where the goods have already been despatched and are free
from defect the cost of carriage to return the goods to us will be at
Your goods should be free from defect and fit for the purpose intended.
Our goods are guaranteed free from defects in material or workmanship.
In the unlikely event that there is a problem with materials or workmanship
in any way then please contact us and we will issue you with
returns information. Please note that the goods will be returned
to us at your expense, however if upon inspection at our premises they
proves to be faulty then we will replace them free of charge.
We cannot be held responsible for any damage or injury caused by goods which are
incorrectly used or fitted.
Your statutory rights are not affected.
If you have ordered ready-made stock items you will normally receive your delivery within approximately
2-5 working days of placing the order unless the items are not in stock at the time.
there is a delay or any items are not in stock we will contact you to
let you know a revised delivery date and give you
the opportunity to change or cancel your order.
Custom Made Badges take up to about 6-8 working weeks from sign-off of artwork to produce.
Time limit for claims - please notify us in writing within 3 days of receipt of goods if you experience any problems with shortages, incorrect items or damaged goods (for damaged goods please sign as 'damaged' with the courier on receipt and retain any packaging for inspection).
We will never pass on any of your details to any third party.
When you use our online shop a cookie is stored on your computer. The
only information stored is a unique session id number generated by the
shop. This is to keep track of your shopping basket contents from page
to page whilst in the shop and is only used temporarily for the time
you are in the shop.
Security and Credit Card Transactions:
When you enter your credit card details you are doing so on a secure server with High-Grade Encryption compliant to PCI level 1.
Please note that it is company policy to take payment with order.
Please note that any import duties and taxes will be payable by you
on arrival in your country.
The Contract shall be construed and interpreted in accordance with the
laws of England and subject to the jurisdiction of the English courts.
We want you to be completely happy with your purchase and shopping experience
with us but if you are dissatisfied in any way at all then we want to
know about it.
Any complaints will be acknowledged giving details of
the contact within our organisation who is dealing with your problem.
If you wish to raise a complaint please Contact us.
Our office hours are 9-5 GMT, Monday to Friday.
Ace Design Badges UK Limited
285-289 Chesterfield Road
Please give full details of your problem and include your order reference
(if applicable) as well as name, postal address, email and daytime phone